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    Last post by Graham Hull View the latest post
    Wed Sep 16, 2009 10:44 am
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  • Balanced Scorecards
    Discuss here the issues involved in implementing The Balanced Scorecard as developed by Kaplan and Norton in 1992. Ensuring that it is used as a strategic management tool and not just a way of displaying performance measures.
    Moderator: Dick Tyson
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  • Business Continuity - BS25999
    Most organisations leave it too late to think about Business Continuity Management (BCM). They wait until an incident occurs and then do something about it. Why wait? Discuss the issues and techniques involved and ensure you are not one of the 80% of organisations which fail within 12 months after a major incident.
    Moderator: Graham Hull
    1 Topics
    1 Posts
    Last post by Graham Hull View the latest post
    Wed Sep 16, 2009 10:54 am
  • Customer Service Excellence
    Now moved on from Charter Mark, Customer Service Excellence is the standard to prove you are meeting Customer needs whether you are in the private or public sector. Discuss how to implement it successfuly and receive recognition for having satisfied customers.
    Moderator: Andrew Penn
    1 Topics
    2 Posts
    Last post by JayKriz View the latest post
    Thu Mar 04, 2010 4:24 am
  • Common Assessment Framework (CAF)
    Based on the EFQM Excellence Model CAF has been developed for public sector organisations across Europe. Discuss how it might help your department or agency to improve its performance and public perception through self assessment and continuous improvement techniques.
    Moderator: Graham Hull
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  • EFQM Excellence model
    Discuss topics related to the EFQM Excellence model - Europe's foremost improvement methodology used in thousands of organisations in all sectors. What it is? Who uses it? The best way to implement it? Find examples of it working in practice.
    Moderator: Graham Hull
    1 Topics
    1 Posts
    Last post by Graham Hull View the latest post
    Fri Sep 18, 2009 8:50 pm
  • Investors in People (IIP)
    Have a great place to work? Perhaps Investors in People can make it even better. Discuss why you should use it, how it integrates with other techniques and the benefits of being an Investor in People.
    Moderator: Andrew Penn
    1 Topics
    1 Posts
    Last post by Andrew Penn View the latest post
    Fri Jan 15, 2010 4:18 pm
  • ISO 9001 - Quality Management Systems
    The original Quality standard providing assurance that you can deliver what you say to your clients and customers over and over again. Discuss the difficulties and practicalities of introducing it to your business.
    Moderator: Graham Hull
    22 Topics
    52 Posts
    Last post by everise View the latest post
    Tue Mar 09, 2010 10:57 pm
  • ISO 14001 - Environmental Management systems
    Discuss the growing trend to prove that your company is environmentally aware and can demonstrate certification with a UKAS recognised body to the environmental management system standard.
    Moderator: Tom McCormick
    22 Topics
    41 Posts
    Last post by everise View the latest post
    Mon Mar 08, 2010 2:14 pm
  • OHSAS 18001 - Health and Safety
    What could be more important than the Health and Safety of your people? Discuss how the Occupational Health and Safety specification can be used in your company.
    Moderator: Dick Tyson
    0 Topics
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  • PRINCE II - Project management
    Large and small projects need managing to be successful. Discuss the right level of application of PRINCE II project methodology so that the project management doesn't become more important than the project delivery itself.
    Moderator: Carol Newcombe
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  • Self assessment
    Discuss how Self assessment is used in many other techniques at a corporate, department, team or even individual level. What are the benefits of self assessment over being assessed by someone else? What does SELF assessment really mean?
    Moderator: Graham Hull
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  • Lean Sigma
    The myths surrounding Lean Sigma or Six Sigma. Does it really work? How can it be applied in my organisation and what colour (Black Belt?) you need. Discuss Lean management and the improvements you could gain from applying the methodology. Six Sigma on its own can be a very dry statistical approach to improvement which can often be misrepresented and is dismissed by many, so find out how it can really work for you.
    Moderator: Dick Tyson
    2 Topics
    2 Posts
    Last post by everise View the latest post
    Wed Feb 17, 2010 11:21 pm

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