CSE Free Training Webinars

[Andrew Penn]

The Government's Customer Service Excellence standard has been running now since March 2008. Would you like to learn about it in 60 minutes rather than a whole day? – It’s a common problem for many managers – how to learn about the benefits of new ideas and techniques without having to spend most of a whole day out of the office.

SGS United Kingdom Ltd. provide one solution – their FREE 60 minute webinars - the next ones run on 20 January and 24 March at 1000am GMT and explore the background to the Customer Service Excellence standard, as well as the standard’s key requirements on the drivers of customer satisfaction, namely; delivery, timeliness, staff, professionalism and attitude and information and access. It will also give you the opportunity to ask their experts any questions you may have regarding the standard.

If you're interested go to SGS website http://www.training.sgs.com/uk and sign up

[JayKriz]

Mr. Andrew Penn I would just like to ask if you still offer webinar to excel in the customer service? I am very much interested into it.I studied Customer service and Phone Etiquette in university. The professor discussed a lot about it and I had this deep concern about this since he opened this topic. I would be very overwhelmed if you can share your knowledge about it even in just 60 minutes. Thanks. IP PBX

[Andrew Penn]

I must apologise for the delay in replying to you. We here at leyhill do not provide this training. You will need to contact SGS. I have not heard from them recently so I do not know if they arre still offering free webinars. They are at www.sgs.com